SHIPPING

 

Most items on this website are available for same-day shipping, next-day delivery. Ground delivery service is available for items that are too large or too heavy for overnight delivery to be cost effective.

 

Truck Shipments/UPS/FedEx. All carriers are responsible and liable for any damages that occur during transit, do not sign freight bill or receipt without making notation on the freight bill. Retain all packing material and shipping cartoons until the carrier has made an inspection. File a claim directly with the carrier within 10 days. JA Diamonds CANNOT file a claim for you.

 

All orders are shipped via Federal Express, United Parcel Service or US Postal Service, First Class Insured.

 

Please allow one to two business days expected delivery time, plus manufacturing and processing time. All orders are subject to credit and address verification. For your protection, all FedEx and UPS shipments will be given a delivery confirmation ( Tracking number ) number upon delivery.

 

Canadian customers: We ship to Canada. All prices are listed in US dollars. You may be charged a duty, please consult with your local customs office for further details. If a duty is applicable, it is your responsibility to pay it. Shipping to canada would be a 29.99 shipping fee.

 

We only ship to US and Canada at this time.

 

 

Returns

 

There is simply no risk when buying from JA Diamonds

 

Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 30 days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment and email us immediately at Info@JADiamonds.com. Please retain all packing materials unless instructed otherwise by JA Diamonds. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. JA Diamonds will not be responsible for lost or damaged returned shipments.

 

 

Items must be in original condition and cannot be engraved. Please note the customer must pay for return postage.*JA Diamonds accepts merchandise returns via mail only. **Online Returns do not apply to the following items:

 

 

*Online Returns do not apply to the following items:

 

1. International returns.
2. Non-USD currencies.
3. Item(s) shipped over 30 days ago.
4. Exchanges or Custom resizing (Exception approximate standard size).
5. Items that became damaged or defective after delivery.
6. Engraved items (rings excluded)

 

Returns are processed during weekdays once the items have been received. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than JA Diamonds), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.

 

Non-Refundable Items

JA Diamonds is not responsible for returns that are damaged in transit. Items with manufacturing defects may be returned for exchange. Items that were altered, engraved, cut, or manufactured to your specifications cannot be accepted for credit or exchange. Please keep this in mind when placing your order. For exchanges, we will do an exchange transaction, along with any exchange fee. Be aware that normal shipping charges do apply to the exchange order. The Made to Order items are final sale and are not eligible for return and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed. 

 

Note: Some products are not acceptable for Returns as well as Exchange listed below:

• Engraved products: Rings or other Jewelry which is engraved with a message on request is not acceptable for returns
• Customized items which are not displayed on the website and are ordered by giving a sketch or a diagrammatic presentation to JA Diamonds using our Customized Services are not accepted for returns.
• Any items that are "Limited Availability-Non Returnable" that is displayed on the product page will not be available for a refund.
• Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than JA Diamonds will not be accepted.
• Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advise you to get the Jewelry insured to protect yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives, and notify JA Diamonds for any defect or damage, if found any. You may contact us at Info@JADiamonds.com

 

 

How to Prepare a Return or Exchange

View our detailed Privacy Policy and Terms of Use for further information.